This Privacy Policy describes how casahoro.com (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at info@casahoro.com or by post using the details provided below :

CASAHORO srl - Via Secondo Detta Macello, 16 - Naples (NA) - ZIP code: 80143

Collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. Please see the list below for more information on what Personal Data we collect and why.

Device information
Purpose of collection: to load the Site accurately for you and perform analysis of Site usage to optimize our Site.
Source of Collection: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
Disclosure for Business Purposes: Shared with our processor Shopify.
Personal Data collected: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms and how you interact with the Site.
Order Information
Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping and provide invoices and/or order confirmations, communicate with you, monitor our orders for potential risk or fraud , and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Collection Source: Collected by you.
Disclosure for Business Purposes: Shared with our processor Shopify.
Personal Data collected: name, billing address, shipping address, payment information, email address and telephone number.
Customer support information
Purpose of the collection:
Collection source:
Disclosure for Commercial Purposes:
Personal Data collected:
Purpose of collection: to provide customer support.
Collection Source: Collected by you
Disclosure for Commercial Purposes:
Personal Data collected:

Minors

The Site is not intended for persons under the age of 13. We do not knowingly collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request its deletion.

Sharing of personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, purchases, and interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).

We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have shopped with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may present offers that may be of interest to you.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") education page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it- work.

You can turn off targeted advertising:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/.

Use of Personal Information

We use your personal information to provide you with our services, which include: offering products for sale, processing your payments, shipping and fulfilling your order, and keeping you updated on new products, services and offers.

Legal basis
Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following legal bases:


Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To carry out a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention
When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more information on your right to erasure, please see the "Your rights" section below.

Automatic decision making
If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when such decision-making has legal effects on you or otherwise significantly impacts you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our Shopify processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision making include:

Temporary blacklist of IP addresses associated with failed repeat transactions. This blacklist persists for a limited number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a limited number of days.

GDPR
If you are located in the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to ask that your personal information be corrected, updated or deleted. If you would like to exercise these rights, please contact us via the contact information above.

Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see the Shopify GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as the “Right to Know”), to transfer it to a new service, and to ask that your personal information be corrected, updated, or deleted . If you would like to exercise these rights, please contact us via the contact information above.

If you would like to designate an authorized agent to make these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, such as whether it is their first time visiting or whether they are repeat visitors.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies necessary for the operation of the shop
Name Function Duration
_ab Used in connection with administrator access. 2 years
_secure_session_id Used in connection with browsing through a storefront. 24 hours
_shopify_country Used in connection with checkout. session
_shopify_m Used to manage customer privacy settings. 1a
_shopify_tm Used to manage customer privacy settings. 30 minutes
_shopify_tw Used to manage customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1 minute
_tracking_consent Tracking preferences. 1a
c Used in connection with checkout. 1a
cart Used in connection with cart. 2w
cart_currency Used in connection with the cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with the cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1a
dynamic_checkout_shown_on_cart Used in connection with checkout. 30 minutes
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer location. 2w
master_device_id Used in connection with merchant login. 2 years
previous_step Used in connection with checkout. 1a
Remember_me Used in connection with checkout. 1a
secure_customer_sig Used in connection with customer login. 20 years
shopify_pay Used in connection with checkout. 1a
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on the value
storefront_digest Used in connection with customer access. 2 years
tracked_start_checkout Used in connection with checkout. 1a
checkout_one_experiment Used in connection with checkout. session

Reporting and analysis
Name Function Duration
_landing_page Track landing pages. 2s
_orig_referrer Track landing pages. 2s
_s Shopify Analytics. 30 minutes
_shopify_d Shopify Analytics. session
_shopify_s Shopify Analytics. 30 minutes
_shopify_sa_p Shopify marketing and referral analytics. 30 minutes
_shopify_sa_t Shopify marketing and referral analytics. 30 minutes
_shopify_y Shopify Analytics. 1a
_y Shopify Analytics. 1a
_shopify_evids Shopify Analytics. session
_shopify_ga Shopify and Google Analytics. session

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. Further information on how to change your browser settings or how to block, manage or filter cookies is available in your browser's help file or via sites such as: www.allaboutcookies.org.

Also, please note that blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, follow the instructions in the “Behavioral Advertising” section above.

Do not track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints, complaints
As set out above, if you wish to make a complaint, please contact us by email or post using the details provided in the 'Contact' section above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Last update: 03/11/2022